Does delivery include off loading?

Does delivery include off loading?

Delivery includes protective packaging, delivery to site but not offloading.

Customers must be able to offload by hand safely and potentially within a short time window of approx 20 minutes, when the delivery driver has a schedule of other deliveries to meet.

At least two people should be available to off load a delivery vehicle to avoid damage.

Ideally for large order’s customers should have a fork lift truck available.